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$3,000 USD
Includes NPS Certification + 1 Year of Access
Complete Purchase
Accelerate Profitable Growth with NPS Training
The industry's leading credential paired with the tools you need to achieve market-leading customer success.
Get NPS Certified with Richard Owen & the Owen CX Group
Nobody has been more instrumental in the success of NPS. Richard's team developed the Net Promoter Score in a joint project with Bain & Company, but its success as a complete methodology took 10 years of thought leadership.
After the publication of Answering the Ultimate Question written jointly with Dr Laura Brooks, Richard pioneered the creation of NPS certification which now counts over 5,000 companies as advocates. 20 Net Promoter conferences, more than 6,000 participants and hands on involvement in over 1,000 enterprise programs later – well, we think we have learned a thing or two about success and failure for CX. It all went into the Masterclass.
Delivered by the Co-creators of NPS
✓ 10 Completely Re-imagined Thought Leadership Frameworks
✓ More than 8 Hours of Original Online Instruction
✓ Direct Access to Subject Matter Experts
✓ Interactive Program Assessment Tools
✓ Complete All Certification Requirements Online
NPS Certification, Re-imagined
Join over 5000 companies and achieve results
Access to Experts
Each Unit is equipped with Q&A forums moderated directly by our team of subject matter experts. You can ask questions or contribute to peer feedback.
Measurement Tools
Access the official NPS program online assessment and pinpoint your best next steps to improve. Backed by guidance from our expert team, you can revisit through the year to mark your progress.
A Program Workbook
To activate your skills, once certified you will unlock access to our Program Workbook. Plug and play scenarios that will help you plan strategies for your roadmap.
Always on Access
When your certification is complete, access isn't over. Come back to access any and all tools available during the course of your subscription.
FAQs
How long will it take me?
There are 8 core units which we anticipate will fit in one day or easily spread across a work week. You will also be able to continue to access any and all content post completion.
Is there a final exam?
We want the learning experience to be both enjoyable and memorable. There are Pop Quizzes within each unit which calibrate your progress as you go. After you complete them all you become certified.
Can I interact with the instructors?
Yes. Richard Owen and his team of subject matter experts support you throughout your journey. Each unit contains a moderated forum of which you can also interact with your peers. Plus this feature remains available during the course of your subscription.
Do I get a real certificate?
You sure do. Our online certified professionals will receive one in the mail for US, Europe and India residents, at no extra charge. Otherwise via email. Our live event attendees receive one at the conclusion of the class.
I like the program assessment tool. Can I use this throughout the year?
Yes and all the video instruction, downloadable resources will continue to be accessible for the duration of your subscription. That way you can refresh your knowledge or recalibrate your program as you have applied your skills.
