NPS Workshop delivered for the C-Suite
Avoid the biggest, single cause of failure in CX programs and secure executive support and alignment today.
Organize a NPS Workshop with Richard Owen & his team
Nobody has been more instrumental in the success of NPS. Richard's team developed the Net Promoter Score in a joint project with Bain & Company, but its success as a complete methodology took 10 years of thought leadership.
After the publication of Answering the Ultimate Question written jointly with Dr Laura Brooks, Richard pioneered the creation of NPS certification which now counts over 5,000 companies as advocates. He founded the Net Promoter Conference series that attracted thousands of customers over 20 major global events and hundreds of customer case studies of success.
Get your C-Suite on board
While the NPS Masterclass sets the gold standard for NPS program leadership, the needs of the executive team are different. The Executive Workshop is a program that recognizes that difference. It’s not just about time efficiency. The content is selected to reflect the unique needs of senior leadership; strategic in scope but pragmatic in its details. The event format is based on knowledge sharing and active engagement, bringing the team together around the strategies for NPS success.
Get your C-Suite NPS ready
Join 5000+ companies and secure executive support
Boardroom Ready
We cut straight to the what, the why and the how ensuring your executives move in harmony with your program team... as a top 5 priority.
Engaging
It's tailored to the senior executive team, delivered by credible senior experts with a track record of customer experience leadership.
Strategic
Expect content tailored to the senior executive team, delivered by credible senior experts with a track record of customer experience leadership.
Efficient
We take the time up front to assess the company and the unique needs of the audience in order to focus on what will truly resonate with your business.
